New Phone but same phone number
If you have acquired a new phone, but kept the same number, you should be able to authenticate using that phone number instead of using the Authenticator app that was synchronized to your old phone. When prompted for the Authenticator app, select the option 'I can't use my Microsoft Authenticator app right now' and then you will be presented with your other pre-configured authentication methods:
If you find that you don't have any other authentication methods, please reach out to the Help Desk for assistance. If you are attempting to update your Authenticator app to send notifications to your new phone, please refer to these instructions here.
New Phone Number
If you have acquired a new phone number, you will need to reach out to the Help Desk (contact information found below) as they can assist with:
- Initiating the AzureMFA enrollment process for your new device number
- Manually entering your new phone number
- Providing you with a Temporary Access Pass
Lost or Broken Phone
If you have lost or broken your device, you will need to reach out to the Help Desk (contact information found below) as they can assist with:
- Initiating the AzureMFA enrollment process for your new device number
- Manually entering your new phone number
- Providing you with a Temporary Access Pass
- Providing you with an alternate means of protecting your account until you receive a new device
If you encounter any issues in doing so, please feel free to reach out to the Help Desk at the following contact information: